FAQ

Product & Sizing

How do roller skate shoes brake？

This shoe is a front brake, which means you can brake with the ball of your foot on the ground or with your foot horizontal.

How to put down and retract the wheels of the roller skate shoes？

You can use the buttons at the back of the shoes to retract the wheels, please refer to our instruction manual for details.

How many colors can the light bar of the light addition roller skate shoes display？

Each pair of shoes can display 7 colors, you can adjust the color through the shoe inner test button.

What to do if the wheels are worn out？

Spare wheels are placed in each pair of shoes, you can replace the wheels yourself.

what size should i order？

Please select the size according to the size chart on the product details page.

Shipping & Returns

what is your shipping policy?

Orders placed before 11 PM EST will ship same day unless out of stock.Orders are generally delivered within 10-15 working days.The shipping track of all orders is traceable.

what is your return policy?

Returns are accepted if sent back within 30 days of receiving your order.Exchanges must be unused and in their original packaging.

Do you ship internationally？

We ship to a select number of countries around the world. If you try to place an order and find that shipping is not yet available to your location, please reach out to us to let us know!

If your question is not answered above, please don't hesitate to contact us.